Shipping & Returns Policy
SHIPPING & RETURNS
The Quirky Quest is currently shipping all over India.
At The Quirky Quest, we understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we work around the clock to try and get you your products in the shortest timeframe possible.
You can reach us at email@example.com customer support helpline: Between Monday – Friday, 11:00 am – 7:30pm in case of any queries. We strive to answer & fix all queries within 24 hours.
The Quirky Quest is a committed site where each customer can read shipping details information provided on the product detail page. The suited deliveries are made usually between through reputed courier agencies within 7-10 working days under good condition. The duration of time may vary depending on the size of the cart.
Note that the packaging can be split into two convenient packing boxes depending on the product's size.
The shipping timing may vary if there is no courier service convenient in your area. But you can always shout all your queries on our registered email: firstname.lastname@example.org
DUE TO COVID SITUATION AND LOCKDOWN IMPOSED IN DIFFERENT PARTS OF THE COUNTRY, DELIVERY MAY BE IMPACTED AS PER THE RESPECTIVE AREA'S GUIDELINES. PLEASE PLAN AND PLACE YOUR ORDERS IN ADVANCE. WE ARE NOT LIABLE FOR ANY DELAYS IN DELIVERY.
Our goal is to give customers what they desire without any payment hassle from The Quirky Quest. We provide our customers with easy to make payment options.
Accepting online payments
Accept all major debits/credit cards
Accept net banking payments as well
Easily accepts online payments through e-wallets such as Paytm, Google Pay
Prepaid orders are shipped at a minimal shipping cost of Rs.50
Returns & Exchanges:
The Brand believes in showcasing exactly what they sell and therefore, the only time when returns/ exchanges / refunds are considered are when you receive a damaged product.
The products go through a Quality check by a specialized team before they are dispatched to the customers, the only way damages can occur are in Transit. The brand takes whole sole responsibility of it and in order to deliver a happy shopping experience they believe in not letting the customer bear any loss for transit damages.
- In case you receive a damaged product please get in touch with us within 24 hours of receiving the package.
- No requests will be considered post that.
- It will be advisable to make an opening video to avoid any questions and get full refund for your product.
- If you fail to make a video, the team would still consider your request and will get to you with a solution that is beneficial to both you and the brand. But in this case, there will be no full refund.
Also, in some cases the team can ask you to send back the product. Once the team receives the product, it must be unworn, or unused, with tags and in original packaging. Once the team receives the product, they will then take a call for what amount to be returned or what product to be sent in return.
To start the process, kindly contact us at email@example.com or call / whatsapp us at +91 9321256199. The team will get back to you on how and where to start the process once the return request is found genuine and is accepted. Items sent back to us without first requesting a return will not be accepted.
At The Quirky Quest, we make sure all the products reach safely and on time.
The Quirky Quest does not accept any returns after the shipment is delivered. The customers can ask for live photos and videos of the products from us before placing any orders with us.
Orders can only be cancelled in case they are received in the damaged condition. Orders cannot be cancelled otherwise.
COD orders if cancelled after dispatch, cancellation charges of Rs. 100/- will have to be strictly borne by customers, and in case of any failure, a written complaint will be launched.
Also, Thequirkyquest.com reserves the right to cancel any order without any prior notice or explanation for the same, under the circumstances where the prerequisite for the orders are not met.
However, the Company ensures that any communication of cancellation of an order or any applicable refund is made within a reasonable span.